Privacy Policy

1. Who We Are

ConnectWithAgents.ai is a real estate agent referral service operated by Brandon Held, a licensed real estate professional in Maryland and North Carolina. We connect buyers and sellers with certified real estate agents across the United States. Our service is free to consumers.

For questions about this policy, contact us at hello@connectwithagents.ai.

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2. Information We Collect

We collect information you provide directly to us when you use our services:

• Contact information: First name, last name, email address, and phone number
• Transaction details: Whether you intend to buy or sell, property type, location (city, state, or address), price range, and timeline
• Financial information: An estimated credit score range, which you may optionally provide or skip
• Agent application information: Brokerage name, license number, states of licensure, years of experience, markets served, and professional biography
• Contact form messages: Any messages you send us through our contact form

We do not collect payment information, social security numbers, or any sensitive financial account data.

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3. How We Use Your Information

We use the information we collect for the following purposes:

• To identify and match you with certified real estate agents in your area
• To contact you with your agent matches and walk you through your options
• To communicate with you regarding your request, including follow-up and support
• To review agent applications and maintain the quality of our network
• To respond to your questions and contact form submissions
• To improve our website and services

We do not use your information for automated decision-making or profiling beyond the purpose of agent matching.

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4. How We Share Your Information

We take your privacy seriously and do not sell, rent, or share your personal information with third parties for marketing purposes. Your information may be shared in the following limited circumstances:

• With matched agents: Once we have identified your agent matches, your contact information and transaction details are shared with the agents we introduce to you. All agents in our network are required to execute a formal referral agreement before receiving any client information.
• Service providers: We use Supabase, a secure cloud database provider, to store the information you submit. Supabase operates under industry-standard security practices.
• Legal requirements: We may disclose your information if required by law or to protect the rights, property, or safety of ConnectWithAgents.ai, its users, or the public.

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5. Data Storage and Security

Your information is stored securely using Supabase, a cloud infrastructure provider that employs encryption at rest and in transit, row-level security controls, and regular security audits. We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

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6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. If you would like your information removed from our records, please contact us at hello@connectwithagents.ai and we will process your request within 30 days.

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7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information
• Opt out of future communications from us at any time

To exercise any of these rights, contact us at hello@connectwithagents.ai.

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8. Cookies and Tracking

Our website uses minimal tracking. We do not use advertising cookies, third-party tracking pixels, or behavioral analytics tools. Standard browser session data may be used to maintain the functionality of the site during your visit.

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9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

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11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: hello@connectwithagents.ai
• Website: connectwithagents.ai/contact